The website may contain links to third parties Apps. Mygroz.com assumes no responsibility for the privacy practices or the content of those Apps. Therefore, please read carefully any privacy policies on those Apps before either agreeing to their terms or using those Apps.
Please send us an email to opt in or opt out of the various uses of your personal information. You may opt out at any time even if you have previously given your consent.
You have the right of access to any personal information processed by us. Mygroz.com is committed to providing you with reasonable and practical access to your information to give you the opportunity to identify any inaccuracies. Where possible, if mygroz.com is informed of the inaccuracy of any personal information, we will make appropriate corrections. You can request the updating or amending of any information you have provided to mygroz.com by contacting us.
Mygroz.com obtains information from you in three ways:
If you wish to place an order we will ask you to key in standard contact and financial information as you proceed through the stages of making a purchase, in order to process and deliver your order. Similarly, if you wish to receive email alerts, we will request you to provide your email address.
Like most websites, our websites uses ‘cookies’ to enhance your shopping experience. A cookie is an element of data that our website automatically transfers to a directory stored in Mobile phone. If you are only browsing our website and have not logged in, we will not ask you to key in any personal information, but certain information - connection information, Android version, IP address, operating system and platform details, the time of accessing the website - is automatically collected about you. The same information will be collected every time you access our website for purposes of completion and support of the activity you are carrying out, anonymous user analysis and research and development.
We occasionally carry out market research and business development, which a third party assists with, during which they may issue a cookie from our website. Some of our affiliate organizations may also issue cookies so that they can track your purchasing and browsing behavior on our website.
You can set your browser to disable cookies or to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. If you do not want to accept third party cookies, this will not affect the functionality of our website, but it may impair your use of or prevent access to some areas, including taking advantage of special offers and vouchers. If you do leave cookies turned on, please take care to sign off when you are finished using a shared phone.
Mygroz.com may also obtain information about you directly from third parties, such as new delivery address details from our carriers. We will use this information to update our delivery records and account information. We may also obtain details of your credit history from credit reference agencies, which we use to prevent and detect fraud.
As we explained above, every time you use our website, we automatically receive and store certain information about you, by placing a cookie on your Phone. Two types of cookies are used on our website
Similarly, if you have ever provided us with an email address, we will be able to associate this email address back to your previous browsing and purchase experiences, whether you are logged on or not. We will know whether you receive email alerts and will be able to associate this with any other contact information you may have given us.
If you log in, then in addition to the information above, we will be able to associate your log in with your billing addresses, delivery addresses and your payment details.
The principal purposes for which we collect and store your personal information are to process your orders and deliver products, authorize payment, bill you, respond to your enquiries, get in touch with you about other products and promotional offers, recommend products which we think might be of interest to you, and generally maintain the account you hold with us, together with improving our website.
Apart from using your personal information to process any orders you may place, if you provide mygroz.com with an email address, it will automatically be entered into our regular email update service. From time to time, we may also contact you by post with information on special offers or events regarding our products or services or those of trusted third parties that we think you may be interested in. If you do not wish to receive updates or marketing information, please amend your mailing preferences on the My Account page.
If you do not object to receiving marketing material at the time the information was collected from you, but subsequently change your mind and no longer wish to receive such information, you may opt out of doing so. In addition, we may use an IP address to identify you and to gather broad demographic information about you, which we will use to assist in the detection of fraud, to help identify problems with our server and to administer our website.
What Security Checks do we carry out?
As part of our policy to protect against the fraudulent use of credit cards, we carry out random security checks on orders. These can take various forms, and may involve contacting you by telephone before your order is processed.
From time to time it may be necessary for us to ask you to provide a copy of a recent statement header for the card being used on your order. Please note that we are only interested in confirming information already provided on your order, i.e. the billing name and address and card issuer details, and do not need to see actual transactions, which can be covered up. In case you have any concerns regarding security, we can assure you that all information is shredded as soon as we have confirmed the details required. We hope you appreciate that these measures are a necessary precaution, undertaken in the interests of fraud prevention.
Mygroz.com has noticed an increase in the use of personal firewall software (e.g. Zone Alarm, PTF). Under certain circumstances these firewalls may deny access to our (and other Apps') secure servers. To enable access to secure servers, check that the firewall is configured to allow the web browser to connect over port 443 (SSL). We are also aware of instances whereby stopping and restarting the firewall may resolve connectivity problems.
Your account contains your delivery and billing details, email preferences and a record of your orders. You will need your email address and password to see or edit your personal details.
If you are a new customer, you can create an account by going to the "Create an account" Bar. If you can't remember your password, go to the My Account page, enter your mobile number, use the 'Forgot password?' otp will be automatically sent to you. For security reasons, our Customer Service team cannot see your password, so are unable to confirm it for you.
Mygroz.com adopts industry standard practices to protect the confidentiality of your personal information on the website and during transmission, including firewalls and Secure Socket Layer (SSL) encryption software.
Your payment and order details are normally sent to us across a secure connection that uses a 128 bit certificate. This means that the information is encrypted and cannot be read by anyone other than mygroz.com and persons authorized by us. You can see that the web pages are secure because the address in the address bar changes from http:// to https://. You will also see a padlock symbol or key in the top or bottom bar of your browser.
However, some computers prevent this secure connection and in order to proceed with an order, mygroz.com must provide a less secure connection to customers who encounter this problem. If required, you can use our standard server to place an order. Although this will resolve the problem, you should be aware that your personal information will be passed to us without being encrypted.
Unfortunately, mtgroz.com cannot accept liability for any losses caused to you as a result of using a non-secure connection. Similarly, although the secure encryption we use is internationally regarded as secure, mygroz.com cannot accept liability should such encryption be broken. Please take the utmost care whenever you visit our website or any other e-commerce site and in particular, make sure that nobody is able to obtain your password (if you use one). Once you have completed your purchase, and to ensure all confidential information is removed, we recommend that you close all browsers.